Marsh Professional Simulators  
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  Frequently Asked Questions:  
  What are simulators?
    Simulators are specially trained actors who have the skills to create realistic portrayals of patients, co-workers, witnesses, customers and others in a controlled, real-time/real-life environment.
  Why use simulators?
    Simulations are safe evaluation and/or teaching situations that allow employees, students, trainees and professionals to experience the emotion, energy, decision-making ability and performance required in real life, without the consequences of poor performance.
  Why use professionals, rather than employee volunteers?
    Training.  Professional simulations are trained to elicit and encourage appropriate interaction through prompts or clues while adjusting their performance to afford the most realistic outcome possible.  Professionally trained simulators have the skills necessary to analyze and assess the situation on-demand and in real-time.
.  Marsh Professional Simulators have no bias in the role-plays.  They maintain their objectivity in each interaction. Unlike employee role-players, who can be too easy or too hard, our simulators strive to create a real interaction to meet your needs . . . just right.

Professional simulators
perform as real-life patients, witnesses, jurors, co-workers or customers while providing facilitators with a full range of characteristics and emotions.  Additionally, trained simulators afford variations on the training model.  Within the simulation, participants experiment with “what if” scenarios or stop the session to ask for guidance and constructive feedback from the simulator.  Unfortunately, in real life, there is seldom room for experimentation or opportunities to try again.
  Why does Marsh Professional Simulators invest in training?
    Marsh Professional Simulators are trained in behaviors and techniques that will afford the very most realistic and sophisticated experience.  Participants will feel the pressure, anxiety, reactions and rewards associated with a real life experience.  As a result, the client gains a realistic assessment of the individual’s skill level.
  What is the level of experience among Marsh Professional Simulators?
    Many of our simulators have more than a decade of experience.  Our simulators represent a wide range of demographics and are provided with ongoing training based upon the client’s needs.
  Why is it important for simulators to adjust on-demand?
    Each simulation experience is different.  Participants who may be responding to natural performance anxiety or the stress of an evaluated performance often need to have encouragement, without breaking the barriers of the simulation experience.  Time constraints also pose issues.  Experienced simulators are trained to help focus participants within the time parameters of the exercise and without compromising evaluation or believability.
  What is the benefit of immediate constructive feedback from the simulator?
    In a “time-out” or after the simulation, our simulators, while staying in character, can state what specific particular behavior elicited what specific feelings in the simulator.  Our goal is to give gentle, learner-centered feedback to allow the participant, while the interaction is still fresh, to discover what skillful behaviors were used and what results they achieved, to provide for true learning is a safe environment.
  Why is a safe environment important?
    With high achievers, learning new and challenging skills involves risk.  In a safe environment provided by our simulators with non-judgmental, behavior-based feedback, participants can take a chance on trying new skills without being labeled bad or inept.  The participant is then free to try new skills to explore how certain behaviors cause particular feelings and consequences.
  What is the fee structure?
    The fee structure varies and is dependent on the requirements of the simulation experience, the level of pre-simulation preparation and training required, the number of simulators required and the level of difficultly associated with the simulation.
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